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Terms of Service

The agreement between you and the company behind Pixelsitter. Written to be read once, in plain language, without a lawyer sitting next to you.

Last updated 17 August 2026 · Effective 17 August 2026

1. Who these terms are between

These Terms of Service ("Terms") are an agreement between you — the person or organisation using the service, "you" — and Josip Rajković s.p., a sole proprietorship registered in Slovenia at Zelena pot 3, Šmarca, 1241 Kamnik, VAT identification number SI30631564 ("we", "us", "Pixelsitter").

They cover the website at pixelsitter.com, the application at app.pixelsitter.com, and everything we deliver through them (together, the "Service"). By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

If you agree to these Terms for a company, agency or other organisation, you confirm you are authorised to bind it, and "you" means that organisation.

2. What Pixelsitter does

Pixelsitter is visual regression monitoring for published websites. On the schedule you set, it loads the URLs you have added in an automated browser, captures a screenshot of each at the breakpoints you chose, compares it against the baseline you last approved, and notifies you when the difference exceeds the threshold in effect.

It works only on publicly reachable pages, using no credentials and no CMS, hosting or platform API. Ownership of a domain is confirmed by a DNS TXT record you add yourself. Connecting a publish webhook is optional and changes only when a scan runs.

Pixelsitter is a monitoring aid. It tells you that pixels moved; it does not tell you whether that matters, and it is not a substitute for your own review, testing, backups or version control.

3. Your account

  • You must be at least 16 years old and legally able to enter a contract.
  • Give accurate registration and billing details and keep them current.
  • Keep your password to yourself. You are responsible for everything done through your account, and you must tell us promptly at hello@pixelsitter.com if you believe it has been compromised.
  • One account is for one person or one organisation. You may add the sites of as many clients as your plan allows, but you may not resell access to the account itself or share credentials with unrelated parties.

4. What you may and may not watch

You may add a site only if you own it, administer it, or have permission from whoever does. By adding a URL you confirm that this is the case and that capturing it breaks no agreement, no site's terms, and no law.

You must not use the Service to:

  • capture pages behind a login, paywall or session — including account, checkout, admin or dashboard pages — or any page whose content should not be stored as an image;
  • monitor a site you have no relationship with, for competitive surveillance, scraping or the harvesting of personal data;
  • capture content that is unlawful, infringing, or that depicts child sexual abuse or similar material;
  • place load on a third party's infrastructure amounting to a denial-of-service attack, or to circumvent rate limits, blocks or access controls;
  • probe, scan or interfere with the security of the Service, or attempt to access another customer's data;
  • reverse-engineer or copy the Service to build a competing product, or resell it as your own without our written agreement — note that white-label reports on the Studio plan are expressly permitted;
  • get around plan limits, quotas or the DNS verification requirement by technical means or by multiple accounts.

Where a breach is serious or continuing we may suspend the affected site or the account — see section 14.

5. Plans, quotas and limits

Each plan carries limits on sites, pages per site, scan frequency, breakpoints, captures per month, schedules and history retention. The limits in force are the ones published on the pricing page and shown in the app. A capture is one page, at one breakpoint, in one run. Capture quotas reset on the first day of each calendar month and do not carry over.

Reaching a quota pauses scanning until the quota resets or you upgrade; it never deletes anything. If you downgrade, nothing is deleted either: sites beyond your new limit go dormant, oldest-first kept scanning, and resume when you upgrade or remove a site. Captures older than your plan's history window are deleted automatically, so a downgrade shortens how far back your history goes.

We may enforce reasonable technical safeguards against use that threatens the stability of the Service — request rates, page weight, capture duration — and will tell you if yours is affected rather than failing quietly.

6. Fees, VAT and billing

  • Prices are those published on the pricing page, in US dollars, and exclusive of VAT. Any VAT due is added at checkout and shown on the invoice.
  • We are registered for VAT in Slovenia under identification number SI30631564. How it is charged depends on who you are:
    • Customers in Slovenia — Slovenian VAT is added at the applicable rate.
    • VAT-registered businesses elsewhere in the EU — give us a valid VAT identification number and we charge no VAT; the reverse-charge mechanism applies under Art. 196 of Directive 2006/112/EC and your invoice will say so. We may verify the number against the EU VIES database, and we charge VAT if it does not check out.
    • Consumers elsewhere in the EU — VAT is charged at the rate of your country of residence, as the rules on electronically supplied services require.
    • Customers outside the EU — no EU VAT. Any import, sales or withholding tax in your own country is yours to handle.
  • Paid plans are billed in advance, monthly or yearly, and renew automatically for the same period until cancelled. Yearly billing is ten months' price for twelve months' service.
  • Payments are handled by Stripe. Your card details go to Stripe, not to us. Using a paid plan means you also accept Stripe's terms for the payment itself.
  • If a payment fails we retry it and email you. If it keeps failing we may downgrade the account to Free, which pauses scanning for sites beyond the Free limit but deletes nothing.
  • Cards, invoices, billing details and cancellation live in the Stripe billing portal, reachable from your account.
  • Upgrading takes effect at once and Stripe prorates the difference. Downgrading takes effect at the end of the period you have already paid for.
  • Bank charges and currency conversion costs on your side are yours to bear.

7. Cancellation, refunds and withdrawal

Cancel any time, from the Stripe portal, without giving a reason. You keep your plan until the end of the period you have paid for, then drop to the Free plan with every site, baseline and in-window capture intact.

Fees already paid are not refunded for a partial period, and unused capture quota has no cash value. If something on our side went materially wrong, write to us — we would rather settle it fairly than point at this paragraph.

If you are a consumer in the EU (that is, you are buying outside any trade or profession) you have a statutory right to withdraw from a distance contract within 14 days of entering it, without giving a reason. Email hello@pixelsitter.com within that window and we will cancel and refund you. Because the Service starts as soon as you subscribe, you ask us by subscribing to begin performance immediately; if you then withdraw, we may keep a proportionate amount for the part already supplied. Nothing here limits your statutory rights under Slovenian consumer law.

The Free plan costs nothing and comes with no commitment on either side. We may change or discontinue it with reasonable notice.

Deleting your account deletes your data as described in the Privacy Policy. Export what you want to keep first — after deletion we cannot get it back.

8. Data protection and the pages you capture

How we handle your personal data as controller — account, billing, logs, support — is set out in the Privacy Policy, which forms part of these Terms.

The screenshots we take of your pages are a different matter. As between us, you are the controller of any personal data those pages contain and we are the processor. This section is the data processing agreement required by Art. 28 GDPR:

  • Subject matter and purpose. Capturing, storing and comparing images of the pages you nominate, and notifying you of changes.
  • Duration. As long as your account is open, plus the deletion periods in the Privacy Policy.
  • Categories of data and data subjects. Whatever appears on the public pages you choose — typically names, photographs, job titles, bylines or testimonials of your staff, clients or site visitors.
  • Our obligations. We process only on your documented instructions, which are the settings you configure; we keep the data confidential and bind our personnel to confidentiality; we apply the security measures in section 10 of the Privacy Policy; we help you respond to data subject requests and to your obligations under Arts. 32–36; we notify you without undue delay of a personal data breach affecting your data; and on termination we delete the data as described in the Privacy Policy.
  • Sub-processors. You authorise the sub-processors listed in section 5 of the Privacy Policy. We will give you at least 30 days' notice before adding or replacing one, and you may terminate your plan if you object.
  • Transfers. Outside the EEA only on the safeguards described in section 6 of the Privacy Policy.
  • Audit. On reasonable written request we give you the information needed to demonstrate compliance with this section.
  • Your obligations. You warrant you have a lawful basis for the pages you have us capture, that you have given the notices your own privacy policy requires, and that you will not point the Service at pages holding special-category data, payment card data or credentials.

If your organisation needs this on separate paper with signatures, write to us and we will sign a DPA.

9. Intellectual property

Ours. The Service, its software, design, wordmark and documentation belong to us. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing, and nothing more.

Yours. Your sites, their content, and the captures and reports generated from them are yours. We claim no ownership. We use them only to run the Service for you — to produce comparisons, alerts and reports, and, where you ask for support, to investigate the problem you reported.

We do not use your captures to train machine learning models, and we do not publish them or show them to anyone else. If we ever want to name you as a customer or show your work in a case study, we will ask first.

Feedback you send us about the product we may use freely, with no obligation and no payment.

Webflow is a trademark of Webflow, Inc. Pixelsitter is an independent product and is not affiliated with, endorsed by or sponsored by Webflow, Slack, Stripe or any other company named on this site.

10. Availability and support

We aim to keep the Service available and running on schedule, and we watch it closely — but the plans on this site carry no service level agreement and no uptime guarantee. Scans may be delayed or skipped by maintenance, by a fault on our side, by an outage at a provider, or by your own site being slow, unreachable or blocking automated browsers.

Support is by email at hello@pixelsitter.com, normally answered within one working day. We will give reasonable notice of planned maintenance where we can, and will do it at quiet hours where we cannot.

11. What we do not promise

The Service is provided as is. To the extent the law allows, we exclude all implied warranties of merchantability, fitness for a particular purpose and non-infringement. In particular we do not promise that:

  • every change to your pages will be detected. Thresholds, ignore settings, dynamic content, A/B tests, lazy loading, fonts, third-party embeds and consent banners all mean a real change can be missed, and an unimportant one can be flagged;
  • a scan will always run at the moment its schedule says, or that an alert will always arrive, be delivered, or arrive quickly — email and Slack delivery is not in our hands;
  • the Service will be uninterrupted, error-free, or fit for any use you have in mind that we have not agreed to in writing.

Pixelsitter does not back up your site, cannot restore it, and is not a substitute for backups, version control, staging or human review. If a consumer statutory guarantee applies to you, this section does not take it away.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profit, lost revenue, lost business, lost goodwill, damage to your reputation or to a client relationship, the cost of substitute services, or loss or corruption of data — including loss arising because a change to your site was not detected or an alert did not reach you.

Our total liability arising out of or in connection with the Service, in contract, tort or otherwise, is limited in aggregate to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and EUR 100. On the Free plan, where you have paid nothing, that ceiling is EUR 100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — for death or personal injury caused by our negligence, for intent or gross negligence, for fraud, or any liability of ours under mandatory consumer protection law.

13. Your indemnity

You will hold us harmless against claims, damages and reasonable costs brought by a third party arising from your use of the Service in breach of these Terms — in particular from capturing pages you had no right to capture, or from personal data in those pages that you had no lawful basis to have processed. This does not apply to a consumer acting outside a trade or profession, and does not apply where the claim is caused by our own breach.

14. Suspension and termination

You may close your account at any time from the app. We may suspend or terminate access if you materially breach these Terms, if payment remains unpaid after we have asked, if your use endangers the Service or another customer, or if we are required to by law. Where the circumstances allow it we will warn you first and give you a chance to put it right; for serious breaches — unlawful content, attacks on infrastructure, capturing sites you have no right to — suspension may be immediate.

If we discontinue the Service altogether we will give account holders at least 60 days' notice, stop charging, and refund the unused part of any prepaid period, so you have time to export your data.

Sections 8, 9, 12, 13 and 16 survive termination, along with any provision that by its nature should.

15. Changes

The product will change; these Terms will change with it. We publish the current version here with the date at the top. For a change that materially affects your rights or obligations, we will email account holders at least 30 days before it takes effect, and continuing to use the Service after that date means you accept it. If you do not, cancel before it takes effect.

Prices may change too. A price change never applies to a period you have already paid for, and we will give at least 30 days' notice before it affects your renewal.

16. Governing law and disputes

These Terms are governed by Slovenian law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this does not deprive you of the protection of the mandatory law of your country of residence.

The courts of Slovenia have jurisdiction, with the competent court in Ljubljana for business customers. Consumers may also bring proceedings in the courts of their own country of residence, and may use the alternative dispute resolution options available under Slovenian consumer law.

Before that, please write to hello@pixelsitter.com. Almost everything is cheaper to fix in an email than in a courtroom.

17. The rest

  • Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service, and replace anything said earlier about it.
  • Severability. If a provision is unenforceable, the rest stays in force and the provision is read as narrowly as needed to make it valid.
  • No waiver. Not enforcing something once does not mean we have given up the right to enforce it.
  • Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of the business, on notice to you.
  • Notices. We write to the email address on your account; you write to hello@pixelsitter.com. Keep your address current — notice sent there counts as received.
  • Language. These Terms are written in English. A translation is for convenience only and the English version governs.
  • Force majeure. Neither of us is liable for failure caused by events beyond reasonable control — infrastructure and network outages, acts of authority, natural events, war or industrial action.

Contact

Josip Rajković s.p.
Zelena pot 3, Šmarca
1241 Kamnik, Slovenia
VAT identification number: SI30631564
hello@pixelsitter.com